SERVICES
Crisis Intervention
What Is Crisis Intervention?
Crisis intervention is a short-term, immediate response aimed at supporting individuals experiencing acute mental, emotional, physical, or behavioral distress. The primary goals are to help stabilize the situation, restore the individual's ability to function, and reduce the potential for long-term trauma.
What Is Considered a Crisis?
A crisis can stem from a variety of life events, including:
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A traumatic experience
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The loss of a loved one
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Family or relationship conflict
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A mental health or medical emergency
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Substance use issues
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Exposure to violence or natural disaster
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If you or someone you know is in immediate danger or at risk of harming themselves or others, please call
911 right away.
Who Is Eligible?
To qualify for crisis intervention services, individuals must:
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Be enrolled in and actively covered by Texas Medicaid
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Be experiencing a current crisis
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Complete a crisis assessment
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Flexible service options including in-office, in-home, virtual, and community-based care
Individual & Family Therapy
Individual therapy is a personalized, one-on-one form of talk therapy where clients work collaboratively with a licensed mental health professional in a supportive, confidential setting. The goal is to help individuals explore their thoughts, emotions, and behaviors in order to gain insight, address personal challenges, and build effective coping strategies.
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This therapeutic process can be beneficial for a wide range of concerns, including:
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Anxiety and depression
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Trauma and grief
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Stress and life transitions
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Self-esteem and identity struggles
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Relationship difficulties and emotional regulation
Therapists may draw from a variety of evidence-based approaches—such as Cognitive Behavioral Therapy (CBT), Psychodynamic Therapy, Solution-Focused Therapy, or Mindfulness-Based Interventions—to create a treatment plan tailored to the individual’s unique needs and goals.Through this process, clients can deepen self-awareness, build emotional resilience, and take steps toward meaningful personal growth and improved mental well-being.
Family therapy is a specialized form of psychotherapy that involves working with multiple members of a family system to address relational challenges, resolve conflict, and strengthen communication. Based on the understanding that individuals are deeply influenced by their family dynamics, this approach emphasizes healing within the context of the family unit.
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Led by a trained therapist, sessions provide a structured environment for family members to:
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Better understand each other’s perspectives
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Identify and change unhealthy patterns of interaction
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Develop effective communication and problem-solving skills
Family therapy is commonly used to support families navigating:
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Parenting difficulties
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Blended family transitions
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Adolescent behavioral or emotional concerns
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Substance use and recovery
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Mental illness or chronic conditions
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Life events such as divorce, grief, or relocation
The goal is to foster greater empathy, connection, and collaboration among family members—ultimately enhancing the emotional health and functioning of the entire family.
MEDICATION TRAINING
Medication Training and Support Services are designed to educate and empower individuals by providing essential information about their prescribed psychiatric medications. These services help clients better understand their mental health conditions and the critical role medication plays in managing symptoms, promoting recovery, and maintaining long-term stability in the community.
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Medication training and support may involve:
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Assisting clients in recognizing how medication can reduce symptoms and enhance daily functioning
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Promoting recovery and resilience in the context of serious mental illness
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Explaining how specific medications interact with the diagnosed condition
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Educating on potential interactions between medications, food, and substances that influence mood or behavior
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Identifying overdose risks and steps to prevent them
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Recognizing and managing potential side effects
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Teaching proper self-administration techniques
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Reinforcing the importance of medication adherence and following medical instructions
These services are available to eligible clients, and may also be provided to the client’s legally authorized representative (LAR) or primary caregiver to support their role in the client’s care and medication management.
Psychosocial Rehabilitative SERVICES
Psychosocial Rehabilitative Services are structured, goal-oriented interventions that focus on enhancing an individual’s social, behavioral, and cognitive functioning. Delivered by trained members of the care team, these services are designed for individuals aged 17 and older who are living with serious mental illness and need support in rebuilding essential life skills and achieving greater independence.
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PSR services help clients strengthen their ability to:
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Develop and maintain healthy relationships
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Succeed in academic or workplace environments
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Navigate and manage everyday responsibilities independently
Support may also include assistance with:
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Daily living activities (e.g., hygiene, budgeting, meal preparation)
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Employment and housing-related needs
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Care coordination and medication management
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Understanding and managing co-occurring conditions that impact functioning
The goal of PSR is to promote long-term stability, recovery, and improved quality of life by addressing barriers that affect daily living.
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Important Note: If PSR is part of a client’s active treatment plan, they may not receive Skills Training and Development or Targeted Case Management simultaneously. Additionally, PSR services are not available to individuals who are currently admitted to a Crisis Stabilization Unit (CSU).
Skills Training and Development
The focus is on building the practical skills necessary to manage symptoms of serious mental illness and improve overall functioning in home, school, work, and community settings.
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This service is designed to help individuals:
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Address behavioral and emotional challenges that interfere with daily functioning
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Strengthen essential life skills for greater independence
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Improve communication, social skills, and decision-making
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Function appropriately and effectively within their age group and environment.
Areas of Focus May Include:
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Daily living and hygiene routines
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Social interaction and positive behavior
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Assertiveness and confidence-building
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Anger management strategies
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Stress reduction techniques
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Effective verbal and non-verbal communication
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Use of transportation (public or private)
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Financial literacy and budgeting
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Parenting skills and family functioning
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Establishing natural support systems
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Accessing community services (e.g., medical care, legal assistance, housing, or substance use treatment)
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Social awareness and healthy recreational choices
In addition, caregivers and legally authorized representatives may receive education and coaching to help them better understand and support the client's individualized needs and treatment goals.
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Please Note: Skills Training and Development cannot be provided at the same time as Psychosocial Rehabilitative Services. These services are mutually exclusive and should not appear together on an individual’s active treatment plan.
Targeted Case Management
Targeted Case Management (TCM) services are designed to support individuals who meet specific clinical and diagnostic criteria. Under the Texas Medicaid Program, Mental Health Targeted Case Management (MHTCM) is available to individuals of all ages who have been diagnosed with one or more chronic mental health conditions, as defined in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) by the American Psychiatric Association (APA).
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Eligibility is determined through a standardized assessment that identifies both the presence of a qualifying diagnosis and the need for case management services.
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Note: Individuals whose only diagnosis is Intellectual or Developmental Disability (IDD), a related condition, or a Substance Use Disorder (SUD) are not eligible for MHTCM.
MHTCM includes two levels of service:
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Intensive Case Management: Primarily delivered in the community, these services are provided to the client or their legally authorized representative (LAR) to assist in identifying, coordinating, and securing services that meet the client’s individual needs. The client may or may not be present during these interactions.​
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Routine Case Management: These services are generally office-based and offer similar coordination and support for accessing care and services, but at a lower intensity than intensive case management.
Eligibility by Age:
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Clients 20 years old and younger may qualify for both intensive and routine case management services.
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Clients 21 years and older are eligible for routine case management only.